Support Services

Available in the following locations:
  • National

Our Support team assists deaf* people, who also have other support needs, to live as full and independent lives as they wish. Our skilled Support Workers have knowledge, skills and experience to work effectively with deaf people, whatever their communication preferences.

Our first care home, Castleview near Roslin in Midlothian opened in 1927, and later moved to Bruntsfield in Edinburgh. In February 2000 the service relocated to Slateford Green where we have our staff base providing visiting support to people in their individual flats. Since 2004 our outreach service has been developed and offers support throughout the City of Edinburgh, the Lothians and Fife.

Although we have been supporting an improved quality of life and enabling independent living for almost 90 years we aim be at the forefront of service delivery with up to date best practice support.

Our skilled staff work with people who have physical disabilities, learning difficulties, people who experience periods of mental ill-health or other health or wellbeing issues. All staff work to SSSC Codes of Practice and National Care Standards. If you would like to view their Code of Conduct or guidelines then click here www.sssc.uk.com

In line with the Scottish Government consultation on New Care Standards you can expect these Principles to be upheld:

Dignity and respect

  • Your human rights are respected and promoted
  • You are respected and treated with dignity as an individual
  • You are treated fairly and do not experience discrimination
  • Your privacy is respected

Compassion

  • You experience warm, compassionate and nurturing care and support
  • Your care is provided by people who understand and are sensitive to your needs and wishes

Be included

  • You receive the right information, at the right time, and in a way that you can understand
  • You are supported to make informed choices, so that you can control your care and support
  • You are included in wider decisions about the way the service is provided, and your suggestions, feedback and concerns considered
  • You are supported to participate fully and actively in your community

Responsive care and support

  • Your health and social care needs are assessed and reviewed to ensure you receive the right support and care at the right time.
  • Your care and support adapts when your needs, choices and decisions change
  • You experience consistency in who provides your care and support and how it is provided
  • If you make a complaint it is acted on.

Wellbeing

  • You are asked about your lifestyle preferences and aspirations, and you are supported to achieve these
  • You are encouraged and helped to achieve your full potential
  • You are supported to make informed choices, even if this means you might be taking personal risks
  • You feel safe and are protected from neglect, abuse or avoidable harm

Our services are inspected and regulated by the Care Inspectorate.

Click here to access a full list of our grades and independent inspection reports.

Would you like to benefit from support in your home from one of our specialist support workers?  Get in touch with us (see details below) and we’ll let you know how we can help you. The type of support you receive will be individual to you; we work with you to create a support plan suited to your specific goals and aspirations. We will agree with you the planned outcomes of support.

What to expect from our support living service:

  • Staff will arrive at agreed times for daily or weekly visits depending on your support plan
  • Highly trained staff that put your individual support needs at the centre of their work
  • Communication to suit your needs such as British Sign Language (BSL), Sign Supported English, Deafblind communication
  • Advice and information about equipment for your home to boost independence
  • Encouragement and support to make your own choices and know your rights
  • Encouragement to develop personal plans to identify your personal goals, we’ll also help you meet those goals
  • Assistance to plan budgets and pay your bills
  • Advice on benefits
  • Help with medical needs; taking medication, arranging appointments or arranging transport to appointments, ensuring communication support is requested
  • Assistance with household tasks; preparing meals, shopping, looking after your home
  • Support to get out and about in your community to visit attractions or join groups

Contact details:

Tel: 0131 442 6924
Fax: 0131 443 9858
SMS: 07946 619 756
Email: supportservices@deafaction.org